# Folgor

> Folgor is the aftersales partner for companies that sell products: customer support, returns, reverse logistics, warehouse, repair and disposal — on a platform that reads every invoice, checks every product and applies your rules before anyone opens a box.

Folgor (https://www.folgor.com) is an outsourced aftersales partner for product companies, running its services on its own platform. Website languages: English, Italian, Simplified Chinese. Contact: info@folgor.com.

## Website
- [Home page (English)](https://www.folgor.com/): Folgor runs your aftersales end to end: customer support, RMA, reverse logistics, warehouse, repair and disposal, on a platform that checks every request.
- [Home page (Italiano)](https://www.folgor.com/it): Folgor gestisce il tuo post-vendita dall'inizio alla fine: assistenza clienti, RMA, reverse logistics, magazzino, riparazione e smaltimento, su una piattaforma che verifica ogni richiesta.
- [Home page (中文)](https://www.folgor.com/zh): Folgor 全程托管您的售后：客户支持、RMA 退货、逆向物流、仓储、维修和报废处理，平台在处理前核验每一个请求。
- [Full text for AI assistants](https://www.folgor.com/llms-full.txt): every public page in Markdown, in English.

## Services
- **Customer support**: Answers for your customers on a support page with your brand.
- **RMA**: Returns handled with your process, checks and rules.
- **Reverse logistics**: Collection of returned products and shipping of new or replacement units.
- **Warehouse**: Buffer and storage for returned, new or refurbished products.
- **Repair**: Repair centres fix products returned for faults or malfunctions.
- **Disposal**: End-of-life products disposed of in compliance with the law.
- **Recall campaigns**: Targeted campaigns with a code your customers type in their request.

## How it works
- **Load your products**: Add brands, families, models and SKUs with their logistics data. Drop manuals and datasheets: Folgor reads the first pages and files each one by type, language and version.
- **Set your rules**: A guided wizard turns your aftersales policy into a procedure: which products, which services, which sales channels you cover and on what terms. Custom rules are reviewed by Folgor before they go live.
- **Open your support page**: Your customers get a support page with your logo and colours. They send the invoice, a photo and a description, and the checks start immediately.
- **We operate, you oversee**: Eligible requests move on; doubtful ones come to your team with the reasons. Every ticket, decision and correction is in your portal, with its history.

## Legal
- [Privacy notice](https://www.folgor.com/privacy): How personal data are processed: roles under the GDPR, data, purposes, providers, retention, rights.
- [Cookie policy](https://www.folgor.com/cookies): Every cookie and browser storage item, and the consent-based statistics.
- [Terms of use](https://www.folgor.com/terms): Rules for the website, the customer support pages and the portal.
- [AI transparency statement](https://www.folgor.com/ai-transparency): AI models and providers, where AI is used, human oversight, EU AI Act classification.

## For AI agents
- MCP server: https://www.folgor.com/mcp. Read-only, OAuth 2.1, Folgor customer accounts only (never administrators); it reads the signed-in user's own account. Resource metadata: https://www.folgor.com/.well-known/oauth-protected-resource/mcp
- Portal data, support requests and documents are private and never published on the website.
- You may quote and summarise the public pages, crediting Folgor (terms of use, section 6).

## Optional
- [Customer portal sign-in](https://www.folgor.com/login): email one-time code, accounts created by Folgor.
- [Sitemap](https://www.folgor.com/sitemap.xml)